SanteSuite Help Portal
Search…
SanteSuite Help Portal
SanteSuite Help Portal
Product Overview
SanteSuite Products
Architecture
SanteDB Architecture
Solution Architecture
Software Architecture
Data & Information Architecture
Security Architecture
Privacy Architecture
Matching Engine
HIE & Interoperability
Installation
Installation
Releases
Quick Start Guide
Operationalizing SanteDB
Demonstration Environment
Operations
SanteDB Operations
Server Administration
CDR Administration
Standard Operating Procedures
User Management SOPs
SOP: Onboarding Users
SOP: User Lockout
SOP: Deactivating Users
Role Management SOPs
Device Management SOPs
Application Management SOPs
Standard Operating Procedure Template
User Guides & Training
SanteDB User Guides
Common User Interface Elements
SanteMPI
SanteGuard
Developers
Extending SanteSuite
Getting Started
Applets
.NET Plugins
Service APIs
SanteDB Software Publishers
Knowledgebase
Knowledgebase
Fixes & Patches
OpenIZ
About OpenIZ
FAQ
OpenIZ Demonstration Servers
Powered By GitBook
SOP: User Lockout

Summary

This standard operating procedure is intended to illustrate the process for unlocking a user account, and resetting the user's password.

Use Procedure When

  • There has been a support ticket for a locked out user account raised
  • There has been a notice (from the administration console) of repeated, invalid attempts to access the system

Procedure

Before Beginning

  • Validate that the request to unlock the account has been made by the user owning the account
    • Validate the user's telephone number or e-mail address on file (contact the user if necessary)
    • Validate the user's demographic information with the information on the CDR user administration screen.
  • Document (in the helpdesk or other shared note area) that the user account has been locked, the length of lock and the number of invalid logins
  • Note the user which has locked the account (SYSTEM indicates invalid access attempt lock or other system security lock, whereas a user name indicates another administrative user has locked the account)
  • Your account has the Alter Identity permission

Procedures / Tasks

  1. 1.
    Access the SanteDB administrative portal by Logging In​
  2. 2.
    Visit the Security Administration center
  3. 3.
    Click on the User List and search for the user using the system login name
  4. 4.
    Press the Edit button to access the Editing Security Settings screen
  5. 5.
    Press the Reset button next to the Invalid Login Attempts field and confirm
  6. 6.
    (Optional) Press the Reset PWD button and assign a new, random password
  7. 7.
    Press the Unlock button next to the lockout information and confirm

After Completion

  • Note the time and procedure in the security log (if available)
  • Notify the user and/or user supervisor of the unlock event and (if changed) the new password.

Summary Information

Current Status: Example Reviewed By: SanteSuite Team

Revision History

Author
Date
Changes
Justin Fyfe (SanteSuite)
2022-01-11
Initial Version
​
​
​
​
​
​

See Also

Previous
SOP: Onboarding Users
Next
SOP: Deactivating Users
Last modified 2mo ago
Copy link
Contents
Summary
Use Procedure When
Procedure
Before Beginning
Procedures / Tasks
After Completion
Summary Information
Revision History
See Also