SOP: User Lockout
Summary
This standard operating procedure is intended to illustrate the process for unlocking a user account, and resetting the user's password.
Use Procedure When
Procedure
Before Beginning
Document (in the helpdesk or other shared note area) that the user account has been locked, the length of lock and the number of invalid logins
Note the user which has locked the account (
SYSTEM
indicates invalid access attempt lock or other system security lock, whereas a user name indicates another administrative user has locked the account)Your account has the Alter Identity permission
Procedures / Tasks
Access the SanteDB administrative portal by Logging In
Visit the Security Administration center
Press the
Reset
button next to theInvalid Login Attempts
field and confirm(Optional) Press the
Reset PWD
button and assign a new, random passwordPress the
Unlock
button next to the lockout information and confirm
After Completion
Note the time and procedure in the security log (if available)
Notify the user and/or user supervisor of the unlock event and (if changed) the new password.
Summary Information
Current Status: Example Reviewed By: SanteSuite Team
Revision History
Justin Fyfe (SanteSuite)
2022-01-11
Initial Version
See Also
Security AdministrationManaging User AccountsLast updated