SOP: User Lockout


This standard operating procedure is intended to illustrate the process for unlocking a user account, and resetting the user's password.

Use Procedure When


Before Beginning

Procedures / Tasks

  1. Access the SanteDB administrative portal by Logging In

  2. Visit the Security Administration center

  3. Click on the User List and search for the user using the system login name

  4. Press the Edit button to access the Editing Security Settings screen

  5. Press the Reset button next to the Invalid Login Attempts field and confirm

  6. (Optional) Press the Reset PWD button and assign a new, random password

  7. Press the Unlock button next to the lockout information and confirm

After Completion

Summary Information

Current Status: Example Reviewed By: SanteSuite Team

Revision History


Justin Fyfe (SanteSuite)


Initial Version

See Also

pageSecurity AdministrationpageManaging User Accounts

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