> For the complete documentation index, see [llms.txt](https://help.santesuite.org/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.santesuite.org/operations/standard-operating-procedures/user-management-sops/sop-deactivating-users.md).

# SOP: Deactivating Users

## Summary

This standard operating procedure intends to guide system administrators through the process of deactivating a user. 

### Use Procedure When

* [ ] A user account needs to be removed from the CDR
* [ ] A user account has been detected as breached
* [ ] A request to deactivate a user account has been received by the administrator

## Procedure

### Before Beginning

* [ ] There has been received, documentation of why the account is or needs to be deactivated, including:
  * [ ] Notice of termination of the user's employment or contractual relationship
  * [ ] Notice of a security breach or misuse of the system
  * [ ] Notice of employment change or duty change
* [ ] The e-mail address for the user account in question has been notified of the deactivation (or pending deactivation)
* [ ] The administrator has collected the username (system login name) of the user to be deactivated.
* [ ] Your user account has the **Alter Identity** policy granted

### Procedures / Tasks

1. Access the SanteDB administrative portal by [Logging In](/operations/cdr-administration/santedb-administration-panel/logging-in.md)
2. Visit the [Security Administration](/operations/cdr-administration/santedb-administration-panel/security-administration.md) center
3. Click on the [Managing User Accounts](/operations/cdr-administration/santedb-administration-panel/security-administration/managing-user-accounts.md#user-list) and search for the user using the system login name
4. Click the `Lock` button to lock out the user (to prevent un-deletion from restoring the user's access)
5. Click the `Delete` button and confirm that the user account is to be deleted

## Summary Information

**Current Status:** Example\
**Reviewed By:** SanteSuite Team

### **Revision History**

| Author                   | Date       | Changes         |
| ------------------------ | ---------- | --------------- |
| Justin Fyfe (SanteSuite) | 2022-01-11 | Initial Version |
|                          |            |                 |
|                          |            |                 |

### See Also

{% content-ref url="/pages/XurRTyNzXtVN0F9sjpgX" %}
[Security Administration](/operations/cdr-administration/santedb-administration-panel/security-administration.md)
{% endcontent-ref %}

{% content-ref url="/pages/ymv81dMyIH5EPdnqO0gO" %}
[Managing User Accounts](/operations/cdr-administration/santedb-administration-panel/security-administration/managing-user-accounts.md)
{% endcontent-ref %}