> For the complete documentation index, see [llms.txt](https://help.santesuite.org/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.santesuite.org/knowledgebase/sdb-kb/kb006-disconnected-client-window-is-scaled-improperly.md).

# Disconnected Client Window is Scaled Improperly

**Issue:** When running the disconnected client in a high resolution mode (> 96 DPI), you notice that the main contents of the window are black, don't respond properly, or don't scale properly.

**Applies To:**

* OpenIZ Disconnected Client for Windows

**Symptoms:**

* When resizing the window, the screen goes black
* When clicking on an object a portion of the screen zooms in beyond the size of the window (hiding the contents)
* When minimizing or maximizing the window, the internal contents of the user interface do not scale

**Cause:** The cause of this issue is the embedded Chromium instance has not been configured to be DPI aware in a way that is compatible with the host.

**Solution:**

* Right click on the disconnected client icon in your start menu and select **Open File Location** ![](https://raw.githubusercontent.com/santedb/dev-doc/master/.gitbook/assets/kb006-startcommand.png)
* Right click on the OpenIZ Disconnected Client icon in the explorer window that appears![](https://raw.githubusercontent.com/santedb/dev-doc/master/.gitbook/assets/kb006-explorer-rc.png)
* In the properties dialog, select **Compatibility** and then **Disable display scaling on high DPI settings**![](https://raw.githubusercontent.com/santedb/dev-doc/master/.gitbook/assets/kb006-disable-scaling.png)
* Close the disconnected client and open it again